Warranties and Service Agreements + call 644

HP 3y Nbd Designjet4500Mfp HW Supp Designjet 4500mfp,3 years of hardware support. Next business day onsite response. 8am-5pm, Std bus days excluding HP holidays This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: FEBRUARY 2006 SERVICE TYPE : "On-Site" Service RESPONSE TIME : Next Business Day COVERAGE WINDOW : 9 x 5 ( 9 hours coverage x 5 days) WARRANTY DURATION : 3 Years DESCRIPTION : Next Day response - This package includes on-site hardware support with a next business day response time and a delivery window of 9 hours during normal business hours, M-F, excl. public holidays COMPATIBILITY: HP DesignJet 4500 MFP series (HPG1276) * For issues that cannot be resolved remotely, an authorised HP Services representative arrives at user's site the nextday after their call has been logged * HP Services returns the covered hardware to operational condition, repairing or replacing components or entire units as necessary