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HP 5y 4h 13x5 c3000 Enclosure HW Su This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : November 2007 SERVICE LEVEL: 5 Years 4 hr 13x5 Onsite, Hardware Support SERVICE TYPE : 4 hr 13x5 Onsite RESPONSE TIME: 4-hour response DELIVERY WINDOW: 13 hours during business hours of 8.00am to 9.00pm Monday to Friday excluding public holidays WARRANTY DURATION: 5 Years COMPATIBILITY: HP BladeSystem c3000 Enclosure 4hr - 13x5 Onsite: * This package includes on-site hardware support with a 4-hour response time & a delivery window of 13 hours during business hours of 8.00am to 9.00pm Monday to Friday excluding public holidays * This service is available to users located within 80km of the GPO , however if this service is required outside this distance or in regional locations, please contact Customer Support for a contract service quotation

HP 3Y 6H 24X7 CRT AIO SB600C SUPP This is not a stocked item, general lead time is 3 Days PI DATE: JULY 2008 SERVICE: 3 Years 6hr 24x7 Call To Repair SUPPORT TYPE : Onsite - HW COVERAGE WINDOW: 24 x 7 (24 hrs & 7 days) RESPONSE TIME : 6-hr DURATION : 1 Year SUITS : HP Storageworks AiO SB600c Storage Blade SERVICE DESCRIPTION:- * Will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Mon-Sun including HP holidays * Only available in capital cities, within 80km of GPO

HP 4y 4h 13x5 c3000 Enclosure HW Su This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : November 2007 SERVICE LEVEL: 4 Years 4 hr 13x5 Onsite, Hardware Support SERVICE TYPE : 4 hr 13x5 Onsite RESPONSE TIME: 4-hour response DELIVERY WINDOW: 13 hours during business hours of 8.00am to 9.00pm Monday to Friday excluding public holidays WARRANTY DURATION: 4 Years COMPATIBILITY: HP BladeSystem c3000 Enclosure 4hr - 13x5 Onsite: * This package includes on-site hardware support with a 4-hour response time & a delivery window of 13 hours during business hours of 8.00am to 9.00pm Monday to Friday excluding public holidays * This service is available to users located within 80km of the GPO , however if this service is required outside this distance or in regional locations, please contact Customer Support for a contract service quotation

HP 5y 4h 24x7 c7000 Enclosure HWSup BladeSystem c7000 Enclosure,5 years of hardware support. 4 hour onsite response. 24x7 including HP holidays This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: NOVEMBER 2006 SERVICE LEVEL: 5 Years 4 hr 24x7 HW Support SERVICE TYPE : On-Site Service COVERAGE WINDOW: 24x7 including HP holidays RESPONSE TIME : 4 Hours SERVICE DURATION: 5 Years COMPATIBILITY:HP BladeSystem c7000 Enclosure - 4hr 24 x 7 Onsite * This package includes on-site hardware support with a 4-hour time and a 24x7 delivery window including public holidays * This service is available within 80km of the GPO

HP 4y 4h 24x7 c3000 Enclosure HW Su This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : November 2007 SERVICE LEVEL: 4 Years 4 hr 24x7 Onsite, Hardware Support SERVICE TYPE : 4 hr 24x7 Onsite RESPONSE TIME: 4-hour response COVERAGE WINDOW: 24x7, including public holidays WARRANTY DURATION: 4 Years COMPATIBILITY: HP BladeSystem c3000 Enclosure * 4hr 24 x 7 Onsite : This package inc on-site HW support with a 4-hour response time & a 24x7 delivery window inc public holidays * This service is available within 80km of the GPO

HP 3y 4h 24x7 c7000 Enclosure HW Su BladeSystem c7000 Enclosure,3 years of hardware support. 4 hour onsite response. 24x7 including HP holidays. This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : SEPTEMBER 2006 SERVICE LEVEL: 3 Years 4hr 24x7 onsite - HW Supp SERVICE TYPE : On-Site Service COVERAGE WINDOW: 24 x 7 including HP holidays RESPONSE TIME:4 Hours WARRANTY DURATION: 3 Years COMPATIBILITY: BladeSystem C7000 Enclosure DESCRIPTION : This package includes on-site hardware support with a 4-hour time and a 24x7 delivery window including public holidays * This service is available within 80km of the GPO

REPAIR C-CLASS SAN SWITCH HW SUPP This is not a stocked item, general lead time is 3 Days PI DATE: Jan 2009 SVC TYPE : 3 Years 6 hrs Call to Repair 24x7 Onsite SUPPORT TYPE : Onsite-HW Repair COVERAGE WINDOW: 24 x 7 (24 hrs and 7 days) RESPONSE TIME : 6 hrs DURATION : 3 Years COMPAT : B-Series 8/24c SAN Switch Power Pack (c-Class) SVC DESCP : * Will use commercially reasonable efforts to return the covered hardware to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, including holidays NOTE : Only available in capital cities, within 80km of GPO

HP 4y 4h 24x7 c7000 Enclosure HW BladeSystem c7000 Enclosure,4 years of hardware support. 4 hour onsite response. 24x7 including HP holidays This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: OCTOBER 2006 SERVICE LEVEL : 4 Years 4hr 24x7 Onsite SERVICE TYPE: "On-Site" Service COVERAGE WINDOW : 24x7 including HP holidays RESPONSE TIME : 4 Hours WARRANTY DURATION: 4 Years COMPATIBILITY: BladeSystem C7000 Enclosure DESCRIPTION: * This package includes on-site HW supp with a 4-hour time and a 24x7 delivery window including public holidays * This service is available within 80km of the GPO

HP 5y 4h 24x7 c3000 Enclosure HWSup This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : November 2007 SERVICE LEVEL: 5 Years 4 hr 24x7 Onsite, Hardware Support SERVICE TYPE : 4 hr 24x7 Onsite RESPONSE TIME: 4-hour response COVERAGE WINDOW: 24x7, including public holidays WARRANTY DURATION: 5 Years COMPATIBILITY: HP BladeSystem c3000 Enclosure * 4hr 24 x 7 Onsite : This package inc on-site HW support with a 4-hour response time & a 24x7 delivery window inc public holidays * This service is available within 80km of the GPO

B SERIES 4/24 C-CLASS SAN SWITCH,4Y HW SUPP.4HR ONSITE RESPONSE.24X7 INC HP HOLIDAYS. This is not a stocked item, general lead time is 3 Days PI DATE: NOV 2008 SERVICE LEVEL: 4 Years 4hr 24x7 Onsite SUPPORT TYPE : Onsite - HW COVERAGE WINDOW : 24 x 7 RESPONSE TIME: 4 hrs DURATION : 4 Years SUITS: B-Series 8/24c SAN Switch Power Pack (c-Class) SERVICE DESCRIPTION: * This package includes on-site hardware support with a 4-hour time and a 24x7 delivery window including HP holidays. * This service is available within 80km of the GPO

HP 3y 6h 24x7 CTR c7000 Enclosure BladeSystem c7000 Enclosure,3 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No repair time first 30 d/until assmt performed This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: NOVEMBER 2006 SERVICE LEVEL : 3 Years 6hr 24x7 CTR C7000 Enclosure PRODUCTS COVERED: BladeSystem C7000 Enclosure SERVICE TYPE: Call-to-Repair DELIVERY WINDOW : 24 x 7 ( 24 hrs x 7 days) including HP holidays REPAIR TIME : 6hr repair time commitment, No repair time first 30 d/ until assmt performed DURATION : 3 Years -- 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, including holida * only available in capital cities, within 80km of GPO

HP 3YR 4HR 24X7 MDS 9124 SWITCH SUP This is not a stocked item, general lead time is 3 Days PI DATE : June 2009 SVC TYPE: HP 3 years 4 hrs 24x7 Service SUPP TYPE: Onsite-HW COVERAGE WINDOW: 24 x 7 (24 hrs and 7 days) RESPONSE TIME: 4 hrs DURATION: 3 Years SUITS : HP MDS 9124 Fabric Switch - San Switches C Series * This package includes on-site hardware support with a 4-hour time and a 24x7 delivery window including HP holidays * This service is available within 80km of the GPO

HP 3Y 4H 24X7 4/24 SAN SWITCH HWS B Series 4/24 c-Class SAN Switch,3 years of hardware support. 4 hour onsite response. 24x7 including HP holidays. This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: FEBRUARY 2007 SERVICE LEVEL: 3 Years 4 hr 24x7 Onsite - HW Supp SERVICE TYPE : OnSite Service COVERAGE WINDOW: 24 x 7 including HP holidays RESPONSE TIME: 4 Hours WARRANTY DURATION: 3 Years COMPATIBILITY: HP B Series 4/24 c-Class SAN Switch DESCRIPTION: * This package includes on-site hardware support with a 4-hour time and a 24x7 delivery window including public holidays * This service is available within 80km of the GPO

HP 5Y 4H 24X7 4/24 SAN SWITCH HW SU B SERIES 4/24 C-CLASS SAN SWITCH,5 YR HW SUPP 4HR ONSITE RESPONSE.24X7 INCLUDING HP HOLIDAYS This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : FEBRUARY 2008 SERVICE LEVEL: 5 Years 4 hr 24x7 Onsite, Hardware Support SERVICE TYPE : 4 hr 24x7 Onsite RESPONSE TIME: 4-hour response COVERAGE WINDOW: 24x7, including public holidays WARRANTY DURATION: 5 Years COMPATIBILITY: HP B Series 4/24 c-Class SAN Switch * 4hr 24 x 7 Onsite : This package inc on-site HW support with a 4-hour response time & a 24x7 delivery window inc public holidays * This service is available within 80km of the GPO

HP 3y 4h 13x5 4/24 SAN Switch HW Su B Series 4/24 c-Class SAN Switch,3y hardware supp. 4hr onsite response.8am-9pm Standard business days excluding HP holidays. This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : November 2007 SERVICE LEVEL: 3 Years 4 hr 13x5 Onsite, Hardware Support SERVICE TYPE : 4 hr 13x5 Onsite RESPONSE TIME: 4-hour response DELIVERY WINDOW: 8am-9pm Standard business days excluding HP holidays WARRANTY DURATION: 3 Years COMPATIBILITY: HP B Series 4/24 c-Class SAN Switch 4hr - 13x5 Onsite: * This package includes on-site hardware support with a 4-hour response time & a delivery window of 13 hours during business hours of 8.00am to 9.00pm Monday to Friday excluding public holidays * This service is available to users located within 80km of the GPO , however if this service is required outside this distance or in regional locations, please contact Customer Support for a contract service quotation

HP 5Y 4H 13X5 SAN SWITCH HW SUPP B SERIES 4/24 C-CLASS SAN SWITCH, 5YR HW SUPPORT. 4HR ONSITE RESPONSE. 8AM-9PM, STD BUSINESS DAYS EXC HP HOLIDAYS This is not a stocked item, general lead time is 3 Days PI DATE : June 2009 SVC TYPE : 5 Years 4 hrs 13 x 5 service SUPP TYPE : Onsite-HW COVERAGE WINDOW: 13 x 5 (13 hrs and 5 days) RESPONSE TIME: 4 hrs DURATION : 5 Years SUITS : HP Series 8/24c SAN Switch Power Pack (c-Class) SVC DESCP : * This package includes on-site hardware support with a 4-hour time and a delivery window of 13 hrs during business hrs Mon to Fri excl HP holidays * This service is available to customers located within 80km of the GPO , however if this svc is required outside this distance or in regional locations, please contact Customer Supp for a contract service quotation

HP 4Y 4H 13X5 SAN SWITCH HW SUPP B SERIES 4/24 C-CLASS SAN SWITCH,4YR HW SUPP.4HR ONSITE RESPONSE. 8AM-9PM, STD BUS. DAYS EXCLUDING HP HOLIDAYS. This is not a stocked item, general lead time is 3 Days PI DATE : Dec 2008 SERVICE LEVEL : 4 Years 4 hr Onsite 13x5 HW SUPPORT TYPE : Onsite HW Supp COVERAGE WINDOW : 13 x 5 (13 hrs & 5 days) DURATION: 4 Years PRODUCT COVERED : B-Series 8/24c SAN Switch Power Pack (c-Class) SERVICE DESCRIPTION: * This package includes on-site hardware support with a 4-hour time and a delivery window of 13 hours during business hours Monday to Friday excluding HP holidays * This service is available to customers located within 80km of the GPO, however if this service is required outside this distance or in regional locations, please contact Customer Support for a contract service quotation

HP 3Y 4H 24X7 MDS 9124E SWITCH HW S HP 3Y 4H 24X7 MDS 9124E SWITCH HW SUPP This is not a stocked item, general lead time is 3 Days PI DATE: MAY 2008 SUPPORT TYPE : HP 3Y 4hr 24x7 HW Support SERVICE LEVEL : Onsite - HW COVERAGE WINDOW: 24 x 7 (24 hrs & 7 days) RESPONSE TIME : 4 hr DURATION : 3 Years SUITS : HP MDS 9124e C-Class Fabric Switch SERVICE DESCRIPTION:- * This package includes on-site HW support with a 4-hr time & 24 x 7 delivery window including HP holidays * This service is available within 80km of the GPO