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HP 3Y 4H 13x5 Configured Ultrium RM 3U Rackmount , 3 years of hardware support. 4 hour onsite response. 8am-9pm, Standard business days excluding HP holidays. This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : FEBRUARY 2004 SERVICE TYPE: "On-Site" Service COVERAGE WINDOW : 13 x 5 ( 13 hours coverage x 5 days) RESPONSE TIME : 4 Hours WARRANTY DURATIONS : 3 Years DESCRIPTION : * For issues that cannot be resolved remotely, an authorised HP Services representative arrives at user's site within 4 hours after their call has been logged and for which they have a contracted service window * HP Services returns the covered hardware to operational condition, repairing or replacing components or entire units as necessary SUITS : SDLT 110 2-Drive RM ALL DLT 40/80, 2-Drive, RM ALL 3u Rack Mount with one Ultrium 215 Tape Drive 3u Rack Mount with one Ultrium 230 Tape Drive 3u Rack Mount with one Ultrium 460 Tape Drive

HP 5y Nbd Designjet4500 HW Supp Designjet 4500,5 years of hardware support. Next business day onsite response. 8am-5pm, Std bus day excluding HP holidays. This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : FEBRUARY 2006 SERVICE TYPE : "On-Site" Service RESPONSE TIME : Next Business Day COVERAGE WINDOW : 9 x 5 ( 9 hours coverage x 5 days) WARRANTY DURATION : 5 Years COMPATIBILITY : HP Designjet 4500 series (HPG1271, HPG1272) DESCRIPTION : Next Day response - This package includes on-site hardware support with a next business day response time and a delivery window of 9 hours during normal business hours, M-F, excl. public holidays * For issues that cannot be resolved remotely, an authorised HP Services representative arrives at user's site the nextday after their call has been logged * HP Services returns the covered hardware to operational condition, repairing or replacing components or entire units as necessary

HP 3Y Nbd Preconfigured RM Ultrium 3U Rackmount , 3 years of hardware support. Next business day onsite response. 8am-5pm, Std bus day excluding HP holidays. This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : FEBRUARY 2004 SERVICE TYPE : "On-Site" Service RESPONSE TIME : Next Business Day COVERAGE WINDOW : 9 x 5 ( 9 hours coverage x 5 days) WARRANTY DURATION : 3 Years DESCRIPTION : Next Day response - This package includes on-site hardware support with a next business day response time and a delivery window of 9 hours during normal business hours, Monday to Friday excluding public holidays * For issues that cannot be resolved remotely, an authorised HP Services representative arrives at user's site the nextday after their call has been logged * HP Services returns the covered hardware to operational condition, repairing or replacing components or entire units as necessary SUITS : SDLT 110 2-Drive RM ALL DLT 4

HP 3y SupportPlus24 ProCurve Stack4 3y support for networks,HW Maint 24x7,4h onsite response incl HP hol,SW Tech support,SW Prod Updates,LTU/Copy when avail This is not a stocked item, general lead time is 3 Days PI DATE : DECEMBER 2005 SUPPORT TYPE : Hardware Support DURATION : 3 Years COMAPTIBILITY: Procurve 53XXL * 4-hrs response onsite HW Supp for issues that cannot be resolved remotely hp services delivers onsite Tech Supp to return your covered HW products to operational condition repairing/replaci ng components/entire units as necessary * An hp-authorized representative arrives at site within 4 hours after call is logged * Coverage includes all required parts and materials

HP 3y 6h 24x7 CTR ProLiant DL360 HW Proliant Server DL360,3 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No committed repair time first 30 d/until assmt performed This is not a stocked item, general lead time is 3 Days PI DATE : DECEMBER 2005 SUPPORT TYPE : Hardware Support DURATION : 3 Years COMAPTIBILITY: ProLiant DL360 RESPONSE TIME: 6 hours * Service is available round-the-clock (24 x 7), including all holidays * Onsite HW support cannot be resolved remotely, an hp-certified customer engineer is sent to site to return covered HW to operational condition repairing or replacing components or entire units as necessary * Coverage includes all required parts and materials * HP will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, including HP holidays * Only available in capital cities, within 80km of GPO

HP 3y Nbd Designjet4500Mfp HW Supp Designjet 4500mfp,3 years of hardware support. Next business day onsite response. 8am-5pm, Std bus days excluding HP holidays This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: FEBRUARY 2006 SERVICE TYPE : "On-Site" Service RESPONSE TIME : Next Business Day COVERAGE WINDOW : 9 x 5 ( 9 hours coverage x 5 days) WARRANTY DURATION : 3 Years DESCRIPTION : Next Day response - This package includes on-site hardware support with a next business day response time and a delivery window of 9 hours during normal business hours, M-F, excl. public holidays COMPATIBILITY: HP DesignJet 4500 MFP series (HPG1276) * For issues that cannot be resolved remotely, an authorised HP Services representative arrives at user's site the nextday after their call has been logged * HP Services returns the covered hardware to operational condition, repairing or replacing components or entire units as necessary

HP CARE PACK - U4607E CHANGES STANDARD WARRANTY TO: 3 Years 4H 13x5 HW Proliant DL580 ProLiant DL580 Family This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : FEBRUARY 2004 SERVICE TYPE: "On-Site" Service COVERAGE WINDOW : 13 x 5 ( 13 hours coverage x 5 days) RESPONSE TIME : 4 Hours WARRANTY DURATION : 3 Years DESCRIPTION : * For issues that cannot be resolved remotely, an authorised HP Services representative arrives at user's site within 4 hours after their call has been logged and for which they have a contracted service window COMPATIBILITY : ProLiant DL580 Family * HP Services returns the covered hardware to operational condition, repairing or replacing components or entire units as necessary

HP CARE PACK - U4582PE CHANGES STANDARD WARRANTY TO: 1 Year Post Warranty 4 hr 13x5 Proliant ML530 ProLiant ML 530 This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : FEBRUARY 2004 SERVICE TYPE: "On-Site" Service COVERAGE WINDOW : 13 x 5 ( 13 hours coverage x 5 days) RESPONSE TIME : 4 Hours WARRANTY DURATION: 1 Year DESCRIPTION : * For issues that cannot be resolved remotely, an authorised HP Services representative arrives at user's site within 4 hours after their call has been logged and for which they have a contracted service window COMPATIBILITY : HP ProLiant ML530 * HP Services returns the covered hardware to operational condition, repairing or replacing components or entire units as necessary

HP 4y 4h 13x5 ProLiant ML370 HW Sup ProLiant ML370,4 years of hardware support. 4 hour onsite response. 8am-9pm, Standard business days e excluding HP holidays This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : FEBRUARY 2004 SERVICE TYPE: "On-Site" Service COVERAGE WINDOW : 13 x 5 ( 13 hours coverage x 5 days) RESPONSE TIME : 4 Hours WARRANTY DURATION : 4 Years DESCRIPTION : * For issues that cannot be resolved remotely, an authorised HP Services representative arrives at user's site within 4 hours after their call has been logged and for which they have a contracted service window COMPATIBILITY : ProLiant ML370 Family * HP Services returns the covered hardware to operational condition, repairing or replacing components or entire units as necessary

HP 4y Nbd Designjet4500 HW Supp Designjet 4500,4 years of hardware support. Next business day onsite response. 8am-5pm, Std bus day excluding HP holidays. This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : FEBRUARY 2006 SERVICE TYPE : On-Site Service RESPONSE TIME : Next Business Day COVERAGE WINDOW : 9 x 5 ( 9 hours coverage x 5 days) WARRANTY DURATION : 4 Years COMPATIBILITY : HP Designjet 4500 series (HPG1271, HPG1272) DESCRIPTION : Next Day response - This package includes on-site hardware support with a next business day response time and a delivery window of 9 hours during normal business hours, M-F, excl. public holidays * For issues that cannot be resolved remotely, an authorised HP Services representative arrives at user's site the nextday after their call has been logged * HP Services returns the covered hardware to operational condition, repairing or replacing components or entire units as necessary