> 30d > Hewlett Packard

HP 1YPW 6H24X7CTR PROLIANTML370G3 ProLiant ML370 G3,1 y post wrrnty HW supp 6h repair time commit,24x7 incl HP hol.No committe repair time 1st 30 d/until assmt performed This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: FEBRUARY 2007 SERVICE LEVEL : 1Y PW 6hr Call To Repair 24x7 SERVICE TYPE: Call To Repair DELIVERY WINDOW : 24 x 7 ( 24 hrs x 7 days) including HP holidays REPAIR TIME : 6hr repair time commitment, No committed repair time first 30 d/ until assmt performed PRODUCTS COVERED: HP ProLiant ML370 G3 -- 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, inc holidays * Only available in capital cities, within 80km of GPO

HP 1Y PW 6H CTR MSA500 HW SUPP MSA500,1Y POST WARRANTY HW SUPP. 6HR REPAIR TIME COMMIT,24X7 INC HP HOL.NO CMMTD REPAIR TIME 1ST 30 D/UNTIL ASSMT PERFORMED This is not a stocked item, general lead time is 3 Days PI DATE : Sep 2008 SERVICE LEVEL : 1 Year Post Warranty 6 hr 24x7 CTR HW Supp SERVICE TYPE: Call-to-Repair , Onsite COVERAGE WINDOW : 24 x 7, including HP holidays RESPONSE TIME : 6 Hours Repair Time Commitment, No Committed Repairtime First 30 D/Until Assmt WARRANTY DURATION: 1 Year DESCRIPTION : 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request, * Service is available 24hrs a day, Monday through Sunday,inc holidays * only available in capital cities, within 80km of GPO POST WARRANTY: This service was created for users where their warranty or care pack has expired * It provides 1 year supp for selected products at an affordable price * These can be purchased at any tim

HP 1Y PW6H24X7CTR PROLIANT DL380G4 ProLiant DL380 G4,1 y post wrrnty HW supp.6h repair time commit,24x7 incl HP hol.No committed repair time 1st 30 d/until assmt performed This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: MARCH 2007 SERVICE LEVEL : 1 Year Post Warranty 6hr Call To Repair 24x7 Onsite SERVICE TYPE: Call To Repair DELIVERY WINDOW : 24 x 7 ( 24 hrs x 7 days) including HP holidays REPAIR TIME : 6hr repair time commitment, No committed repair time first 30 d/ until assmt performed PRODUCTS COVERED: HP ProLiant DL380 G4 -- 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, inc Holidays * Only available in capital cities, within 80km of GPO POST WARRANTY: This service was created for users where their warranty or care pack has expired * It provides

HP 3Y 6H 24 X 7 CTR PROLIANT ML310 3y 6hrs repair time commitment 24 x 7 HW support Including HP Holidays. No committed repair time First 30days/until assmt performed This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: DECEMBER 2006 SERVICE LEVEL : 3 Years 6 hr 24x7 Call To Repair HW Supp PRODUCTS COVERED: HP ProLiant ML310 Family SERVICE TYPE: Call-to-Repair DELIVERY WINDOW : 24 x 7 ( 24 hrs x 7 days) including HP holidays REPAIR TIME : 6hr repair time commitment, No committed repair time first 30 d/until assmt performed DURATION : 3 Years -- 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, including holidays * only available in capital cities, within 80km of GPO

HP 3Y 6H 24 X 7 CTR PROLIANT DL 14X HP 3y 6h 24x7 CTR ProLiant DL14x HW support Proliant DL14 6h committed repair time Incl HP Hol 24 x 7.No CRT first 30d/until assmt peform This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: DECEMBER 2006 SERVICE LEVEL : 3 Years 6 hr 24x7 Call To Repair HW Supp SERVICE TYPE: Call-to-Repair DELIVERY WINDOW : 24 x 7 ( 24 hrs x 7 days) including HP holidays REPAIR TIME : 6hr repair time commitment, No committed repair time first 30 d/until assmt performed DURATION : 3 Years PRODUCTS COVERED: HP ProLiant DL140 / DL145 -- 6HR CTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, including holidays * only available in capital cities, within 80km of GPO

HP 3Y 6H24X7CTR BL4XXC SVR BLD HWSU PROLIANT BL4XXC SVR BLADES,3YRS HW SUPP 6HR REPAIR TIME COMMITMENT, 24X7 INC HP HOL NO COM REPAIR TIME FIRST 30 D/UNTIL ASSMT PERFORME This is not a stocked item, general lead time is 3 Days PI DATE : Jun 2008 SERVICE LEVEL : 3 Years 6hr Call To Repair SERVICE TYPE: Call-to-Repair , Onsite COVERAGE WINDOW : 24 x 7, including HP holidays RESPONSE TIME : 6 Hours Repair Time Commitment, No Committed Repair time First 30 D/Until Assmt Performed WARRANTY DURATION: 3 years PRODUCT COVERED : HP ProLiant BL4xxc Server Blades SERVICE DESCRIPTION : 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered hardware to operating condition within 6hrs of the initial service request, Service is available 24hrs a day, Monday through Sunday, including holidays * Only available in capital cities, within 80km of GPO

HP 5y 6h 24x7 CTR ProLiant DL58x HW ProLiant DL58x,5 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No committed repair time first 30 d/until assmt performed This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : JANUARY 2007 SERVICE LEVEL : HP 5y 6hr 24x7 CTR ProLiant DL58x HW SERVICE TYPE: Call to Repair DELIVERY WINDOW : 24 x 7 ( 24 hrs x 7 days) including HP holidays REPAIR TIME : 6hr repair time commitment, No repair time first 30 d/ until assmt performed DURATION: 5 Years COMPATIBILITY: HP ProLiant DL580/DL585 Family -- 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, inc holidays * only available in capital cities, within 80km of GPO

HP 4y 6h 24x7 CTR ProLiant DL38x ProLiant DL38x,4 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No committed repair time first 30 d/until assmt performed This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : JANUARY 2007 SERVICE LEVEL : HP 4y 6h 24x7 CTR HW Supp PRODUCTS COVERED: ProLiant DL380 / 385 Family SERVICE TYPE: Call-to-Repair DELIVERY WINDOW : 24 x 7 ( 24 hrs x 7 days) including HP holidays REPAIR TIME : 6hr repair time commitment, No committed repair time first 30 d/until assmt performed DURATION: 4 Years -- 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, inc holidays * only available in capital cities, within 80km of GPO

HP 4y 6h 24x7 CTR ProLiant DL36x ProLiant DL36x,4 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No committed repair time first 30 d/until assmt performed This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : JANUARY 2007 SERVICE LEVEL : HP 4y 6h 24x7 CTR HW Supp PRODUCTS COVERED: ProLiant DL360 SERVICE TYPE: Call-to-Repair DELIVERY WINDOW : 24 x 7 ( 24 hrs x 7 days) including HP holidays REPAIR TIME : 6hr repair time commitment, No committed repair time first 30 d/until assmt performed DURATION: 4 Years -- 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, inc holidays * only available in capital cities, within 80km of GPO

HP 4y 6h 24x7 CTR ProLiant DL58x HW ProLiant DL58x,4 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No committed repair time first 30 d/until assmt performed This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : JANUARY 2007 SERVICE LEVEL : HP 4y 6h 24x7 CTR ProLiant DL58x HW Supp SERVICE TYPE: Call to Repair DELIVERY WINDOW : 24 x 7 ( 24 hrs x 7 days) including HP holidays REPAIR TIME : 6hr repair time commitment, No repair time first 30 d/ until assmt performed DURATION: 4 Years COMPATIBILITY: HP ProLiant DL580/DL585 Family -- 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, inc holidays * only available in capital cities, within 80km of GPO

HP 3Y 6H 24X7 CTR PROLIANTML570 HWS Proliant Server ML570,3 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No committed repair time first 30 d/until assess This is not a stocked item, general lead time is 3 Days PI DATE: FEBRUARY 2007 SERVICE LEVEL : 3Yr 6-hr CTR HW support SERVICE TYPE : Call-to-repair COVERAGE WINDOW: 24 x 7 (24 hrs & 7days) RESPONSE TIME : 6 hrs DURATION : 3 Years COMPAT : HP ProLiant ML570 Server family SERVICE DESCRIPTION:- * Will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Mon - Sun including HP holidays * Only available in capital cities, within 80km of GPO

HP 3y 6h 24x7 CTR ProLiant DL360 HW Proliant Server DL360,3 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No committed repair time first 30 d/until assmt performed This is not a stocked item, general lead time is 3 Days PI DATE : DECEMBER 2005 SUPPORT TYPE : Hardware Support DURATION : 3 Years COMAPTIBILITY: ProLiant DL360 RESPONSE TIME: 6 hours * Service is available round-the-clock (24 x 7), including all holidays * Onsite HW support cannot be resolved remotely, an hp-certified customer engineer is sent to site to return covered HW to operational condition repairing or replacing components or entire units as necessary * Coverage includes all required parts and materials * HP will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, including HP holidays * Only available in capital cities, within 80km of GPO

HP 3Y 6H CTR MSA2000 ARRAY HWSUPP MSA2000 DUAL CONTROLLER, 3YR HW SUPP. 6HR REPAIR TIME COMMITMENT, 24X7 INC HP HOL. NO COMM ITTED REPAIR TIME FIRST 30 D/UNTIL ASSMT PERFORME This is not a stocked item, general lead time is 3 Days PI DATE : Jun 2008 SERVICE LEVEL : 3 yr onsite repair within 6 hours of call - 24x7 SERVICE TYPE: Call-to-Repair , Onsite COVERAGE WINDOW : 24 x 7, including HP holidays RESPONSE TIME : 6 Hours Repair Time Commitment, No Committed Repair time First 30 D/Until Assmt Performed WARRANTY DURATION: 3 years PRODUCT COVERED : HP MSA2000 Dual Controller SERVICE DESCRIPTION : 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered hardware to operating condition within 6hrs of the initial service request, Service is available 24hrs a day, Monday through Sunday, including holidays * Only available in capital cities, within 80km of GPO

HP 1Y PW CTR DL580G3 HW SUPP PROLIANT DL580 G3,1 Y POST WARRANTY HW SUPP. 6HR REPAIR TIME COMMIT, 24X7 INC HP HOL. NO COMMITTED REPAIR TIME 1ST 30 D/UNTIL ASSESSMENT PERFORMED This is not a stocked item, general lead time is 3 Days PI DATE: JULY 2008 SERVICE: 1 Year Post Warranty 6hr Call To Repair 24x7 Onsite SUPPORT TYPE : Onsite - HW COVERAGE WINDOW: 24 x 7 (24 hrs & 7 days) RESPONSE TIME : 6-hr DURATION : 1 Year SUITS : HP ProLiant DL580 G3 SERVICE DESCRIPTION:- * Will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Mon-Sun including HP holidays * Only available in capital cities, within 80km of GPO POST WARRANTY: * This service was created for users where their warranty or care pack has expired * Provides 1 Year support for selected products at an affordable price * These can be purchased at any time without any audit being required * If the care pack is purchased before the ori

HP 3y 6h 24x7 CTR ProLiant DL38x HW Proliant Server DL38x,3 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No committed repair time first 30 d/until assmt performed This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : FEBRUARY 2004 SERVICE LEVEL: 3 yr onsite repair within 6 hours of call - 24x7 SERVICE TYPE: Call-to-Repair REPAIR TIME : 6 Hours DURATION: 3 Years DELIVERY WINDOW : 24 x 7 ( 24 hours coverage x 7 days) including public holidays DESCRIPTION :This package includes on-site hardware support with a 6-hour committed repair time (Call-to-Repair) COMPATIBILITY : ProLiant DL380

HP 3y 6h 24x7 CTR c7000 Enclosure BladeSystem c7000 Enclosure,3 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No repair time first 30 d/until assmt performed This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: NOVEMBER 2006 SERVICE LEVEL : 3 Years 6hr 24x7 CTR C7000 Enclosure PRODUCTS COVERED: BladeSystem C7000 Enclosure SERVICE TYPE: Call-to-Repair DELIVERY WINDOW : 24 x 7 ( 24 hrs x 7 days) including HP holidays REPAIR TIME : 6hr repair time commitment, No repair time first 30 d/ until assmt performed DURATION : 3 Years -- 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, including holida * only available in capital cities, within 80km of GPO

HP 1YPW 6H24X7CTR PROLIANTDL380G3 ProLiant DL380 G3,1 y post wrrnty HW supp 6h repair time commit,24x7 incl HP hol.No committed repair time 1st 30 d/until assmt perf This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: FEBRUARY 2007 SERVICE LEVEL : 1Y PW 6hr Call To Repair 24x7 SERVICE TYPE: Call To Repair DELIVERY WINDOW : 24 x 7 ( 24 hrs x 7 days) including HP holidays REPAIR TIME : 6hr repair time commitment, No committed repair time first 30 d/ until assmt performed PRODUCTS COVERED: HP ProLiant DL380 G3 -- 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, inc holidays * Only available in capital cities, within 80km of GPO POST WARRANTY: This service was created for users where their warranty or care pack has expired * It provides 1 year supp for selected

HP 3y 6h 24x7 CTR ProLiant ML370 HW Proliant Server ML370,3 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No committed repair time first 30 d/until assmt performed This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : FEBRUARY 2004 SERVICE LEVEL : 3 Years 6H CTR HW Proliant ML370 SERVICE TYPE: Call-to-Repair DELIVERY WINDOW : 24 x 7 ( 24 hours coverage x 7 days) including public holidays REPAIR TIME : 6 Hours DURATION : 3 Years DESCRIPTION : This package includes on-site hardware support with a 6-hour committed repair time (Call-to-Repair) with a 24x7 delivery window including public holidays COMPATIBILITY : ProLiant ML370 Family