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HP 3y 6h 24x7 CTR ProLiant DL38x HW Proliant Server DL38x,3 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No committed repair time first 30 d/ until assmt performed This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : FEBRUARY 2004 SERVICE LEVEL: 3 yr onsite repair within 6 hours of call - 24x7 SERVICE TYPE: Call-to-Repair REPAIR TIME : 6 Hours DURATION: 3 Years DELIVERY WINDOW : 24 x 7 ( 24 hours coverage x 7 days) including public holidays DESCRIPTION :This package includes on-site hardware support with a 6-hour committed repair time (Call-to-Repair) COMPATIBILITY : ProLiant DL380

HP 3y 6h 24x7 CTR c7000 Enclosure BladeSystem c7000 Enclosure,3 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No repair time first 30 d/ until assmt performed This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: NOVEMBER 2006 SERVICE LEVEL : 3 Years 6hr 24x7 CTR C7000 Enclosure PRODUCTS COVERED: BladeSystem C7000 Enclosure SERVICE TYPE: Call-to-Repair DELIVERY WINDOW : 24 x 7 ( 24 hrs x 7 days) including HP holidays REPAIR TIME : 6hr repair time commitment, No repair time first 30 d/ until assmt performed DURATION : 3 Years -- 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, including holida * only available in capital cities, within 80km of GPO

HP 1YPW 6H24X7CTR PROLIANTDL380G3 ProLiant DL380 G3,1 y post wrrnty HW supp 6h repair time commit,24x7 incl HP hol.No committed repair time 1st 30 d/ until assmt perf This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: FEBRUARY 2007 SERVICE LEVEL : 1Y PW 6hr Call To Repair 24x7 SERVICE TYPE: Call To Repair DELIVERY WINDOW : 24 x 7 ( 24 hrs x 7 days) including HP holidays REPAIR TIME : 6hr repair time commitment, No committed repair time first 30 d/ until assmt performed PRODUCTS COVERED: HP ProLiant DL380 G3 -- 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, inc holidays * Only available in capital cities, within 80km of GPO POST WARRANTY: This service was created for users where their warranty or care pack has expired * It provides 1 year supp for selected

HP 3y 6h 24x7 CTR ProLiant ML370 HW Proliant Server ML370,3 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No committed repair time first 30 d/ until assmt performed This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : FEBRUARY 2004 SERVICE LEVEL : 3 Years 6H CTR HW Proliant ML370 SERVICE TYPE: Call-to-Repair DELIVERY WINDOW : 24 x 7 ( 24 hours coverage x 7 days) including public holidays REPAIR TIME : 6 Hours DURATION : 3 Years DESCRIPTION : This package includes on-site hardware support with a 6-hour committed repair time (Call-to-Repair) with a 24x7 delivery window including public holidays COMPATIBILITY : ProLiant ML370 Family