11 out of 11 people found this review helpful.
First-Time Espresso Owner/ Purchasing the Rancilio Silvia
Date of Review: Jun 3, 2003
The Bottom Line: Research companies and machines before purchasing. MOST IMPORTANTLY: Deal with someone who will help you before, during and AFTER the sale, like the outstanding crew at Chris' Coffee.
The features of the Silvia are simple and easy to use. Pictures indicating what each of the switches do really helps you get a feel for the machine. The steam wand and control knob make frothing the milk a breeze once you understand the basics of how to froth. The portafilter and group head are also easy to use and clean. Make sure you clean the group head after each use to ensure a good seal for the portafilter. I gave the Silvia a great rating for two reasons: First, it makes a great espresso with little effort on my part. Second, my husband and I purchased the Silvia from Chris' Coffee and received excellent support. I needed help learning how to use the Silvia because the instructions that come with it are for experienced users not beginners like me. Chris' Coffee supplied me with several websites and good advice (One of the best websites is "Cheating Miss Silvia" by Mark Prince/CoffeeKid). I had a problem with the portafilter not sealing after a few uses even though I had been trying to keep the group head cleaned after each use. I called Chris' Coffee, explained my problem to their technicians who, in turn, told me a couple of things to try. I called back, saying I was still having problems, so Roger at Chris' Coffee did some double checking and called me back in about 20 minutes with the solution. Roger and Chris sent me a blank plug for the portafilter to back flush the group head and a brush (at no cost to me) to help clean it after each use and suggested that I might be filling the portafilter too full. My problem is now solved and I am back creating a great cup of espresso with no fuss or mess. I gain more confidence with the Silvia each time I use it and feel more like a pro with every cup. I would highly recommend this machine to anyone who is truly interested in creating a first rate espresso at home with their own two hands. The instruction manual is "okay" at best. Get help from one of the very informative websites and a superb supplier like Chris' Coffee, who can and will provide the kind of excellent service that makes all the difference. Take the time to research espresso machines on the market (like we did) then make your final choice regarding what's best for your needs. However, the Silvia's numerous glowing reviews ought to give you a clue where to begin narrowing your search. Additionally, you will need a real grinder and can probably receive a nice discount if you purchase both together.
